iCAN MOBILE BANKING

iCAN Mobile Banking is your online banking facility that allows you to do your banking transactions using your smartphone or tablet.

We are continuously developing new product features for you but as of the current version you can do the following:

•  Inquire real-time balances for Current/Savings accounts
• Transfer funds to all pesonet member banks
• Pay bills for all Bayad Center billers
• Buy prepaid load (Globe, Smart, and Sun – yours or others)

Local transfer to other banks are limited to Philippine peso only

Yes. iCAN Mobile Banking is accessible 24/7

iCAN Mobile Banking is open to all Cantilan Bank account holders with savings/checking account and non Cantilan Bank account holders.

“You need your account details customer information to be able to register to Cantilan Bank’s iCAN Mobile Banking. Simply click on the Join Us button found at the login screen and follow the instructions thereafter. You will be receiving an email and SMS notification once your registration is successful.

Signing up should not take longer than a few minutes. We’ve designed the process to be a user-friendly as possible without compromising the security of your account

The response time for transactions happens real-time. However some transactions like local peso transfers to other banks have a processing cut-off. Transactions requested after the cut-off are processed first thing on the next banking day

Fund transfers to your own account(s) and to other Cantilan Bank account(s) are processed in real-time. Transfers to other banks before the 3:00PM cut-off are processed the same day. Transfers after cut-off are processed the next banking day. The beneficiary shall receive the amount in full and not be charged for any incoming transfers/remittance fees as per BSP Circular No. 980.

No, enrollment of billers is not required. You may pay your bills anytime with our pre-enrolling them. You may also save the biller account details that you regularly pay directly on your app so that you won’t have to type them in again the next time you need to pay them. Please take note however that there are some billers that change the account number or bill reference number every month (ie Meralco). So when paying bills make sure that you have checked the details thoroughly before confirming it.

Yes, you may pay yours or someone else’s bills regularly or just one time as needed. The account that will be used to pay through will be your enrolled accounts.

Various e-load denominations are available for use in iCAN Mobile Banking. You may refer to the list of the denominations per telephone caompnay below:

•  Globe – Autoloadmax
• Smart/Talk n Text -Eload
• Sun Cellular – XpressLoad

Yes, iCAN Mobile Banking allows you to buy load not only for yourself but for others too. Simply enter the mobile number of the intended recipient. You also have the option of saving this mobile number as one of your Favorites.

If On-Site:

• Visit the nearest branch with a valid ID.
• Submit a written request to delete your Mobile App Account.
• Branch Officers will validate and approve the deletion.
• Deletion request is forwarded to Mobile Banking Department (MBD) for processing.

If Off-Site:

• Contact customer service or use in-app notifications.
• Customer Service (CS) initiates identity verification via security questions.
• Send a valid ID and deletion request via email.
• MBD validates and approves the deletion.

Data to be deleted:

• Log-in credentials
• Device information (after 90 days)

Deletion Timeline:

• Mobile App Account will be deleted within 1 to 2 working days upon request approval. However, data is retained for 5 years per R.A. 9160 before complete removal from systems.